Police Federation

Making sure face coverings are not a barrier to communication

Thu, 13 Aug 2020

cartoon displaying two people one in a face mask with text regarding lip reading

Last month officers across England and Wales began to receive new fabric face coverings - thanks to work led by PFEW. We wanted to ensure that officers were able to follow government guidelines on wearing face coverings and to ensure that they, and members of the public, felt safe while interacting.

However, we know that, for some, trying to understand someone who is wearing a face mask is incredibly difficult and can leave them feeling more isolated and scared at an already difficult time. That is why PFEW has been working with Action on Hearing Loss, one of the UK’s leading charities for those living with deafness or hearing loss, to bring officers tips for communicating while wearing a face covering.

Many people who are deaf or have hearing loss rely heavily on visual cues for effective communication including facial expressions and lip-reading. Being able to see lip patterns and facial expressions is also vital for those who communicate through British Sign Language. Words which sound similar but have different meanings become very difficult to distinguish. This can lead to a breakdown in communication.

Belinda Goodwin, Police Federation of England and Wales’ Wellbeing Secretary, said:

"It is vital that police officers are aware of the needs of, and know how to communicate effectively with, people who are deaf or have hearing loss during this challenging period. As officers are advised to wear face masks if social distancing is not an option and coverings become mandatory in a growing number of places, we appreciate how much more difficult it must be for people who rely on facial expressions and lipreading.

“Working alongside Action on Hearing Loss UK, we have been able to promote advice on what to bear in mind when interacting with affected members of the public. We are especially keen on encouraging officers to download live speech-to-text apps on their mobile devices and reminding them to spot the signs of any physical or mental illness, impairment, or disability preventing a person from being able to wear a face covering.

"Our colleagues always want to do their very best to help the communities they serve, so anything that can help them do this even better will be warmly welcomed.”

Roger Wicks, from Action on Hearing Loss England said:

“Too often people living with deafness and hearing loss find that society isn’t deaf aware. For people with hearing loss to be able to go about their daily lives it is now even more important that everyone, especially those providing frontline services to the public, considers how they communicate with each other to be as inclusive as possible. We are happy to be working with the police in order to make sure our communication tips are adopted in order to make communication easier for the communities we support.”

Karen Robson, from Action on Hearing Loss Wales added:

“Where face masks are worn and lipreading isn’t possible then police officers and the general public can still follow a number of simple communication tips: speaking clearly and slowly whilst using plain language, using assistive devices such as hearing loops and microphones and reducing the amount of background noise. If this still proves difficult then people should be prepared to write information down for those with hearing loss.”    

Communication tips for the general public:

The below are particularly important when someone cannot use visual cues, such as on the telephone or when wearing a mask:

Useful tools:

General communication tips for someone with hearing loss:

The below are particularly important when someone cannot use visual cues, such as on the telephone or when wearing a mask:

More information on face coverings, including the latest guidance and sample exemption cards can be found here

For more information on communicating with those living with deafness or hearing loss, visit Action on Hearing

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